Earrings

Contact Us

For questions about your order, sizing, or our pieces, our team is here to support you with thoughtful, timely assistance. You can reach us via our email oreandsilt@gmail.com, and we aim to respond within 1–2 business days.

FAQs

Find answers to common questions about shipping, returns, sizing, garment care, and order processing. Our Ore & Silt FAQs are designed to help you shop confidently and understand how we craft and deliver each Ore & Silt piece.

Size Guide

Our size guide offers detailed measurements and fit notes to help you choose the silhouette that feels most comfortable and true to your body. We recommend comparing your measurements to our product guide for the most accurate fit.

Customer Service

Our customer service team is dedicated to providing a smooth, supportive experience from pre‑purchase questions to post‑delivery care. Whether you need help with an order, a return, or garment guidance, we’re here to assist with intention.

Returns & Refunds Policy

Shipping Policy

Legal Notice

Shipping & Delivery

Each Ore & Silt piece is crafted with care and shipped via Australia Post, with tracking provided once your parcel begins its journey.

Returns & Exchanges

We accept returns and exchanges within 14 days of delivery for unworn items in original condition, honouring our slow‑fashion values of mindful purchasing.

Track My Order

You’ll receive an Australia Post tracking link once your order ships, allowing you to follow its progress from our atelier to your door.

Return Form

To begin a return or exchange, complete our online form with your order details , our team will guide you through the next steps.