WHERE ARE YOUR PIECES MADE?

Each Ore & Silt garment is designed and crafted in Australia in small batches, ensuring quality, longevity, and ethical production.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Orders are processed within 2–3 business days and shipped via Australia Post. Delivery times vary by location, and you’ll receive tracking details once your parcel begins its journey.

CAN I RETURN OR EXCHANGE MY ITEM?

We accept returns and exchanges within 14 days of delivery for unworn items in original condition. Please complete our online Return Form to begin the process.

HOW DO I FIND MY SIZE?

Our Product Size Guide includes detailed measurements and fit notes to help you choose the silhouette that feels most comfortable and true to you.

HOW DO I TRACK MY ORDER?

Once your order ships, you’ll receive an email with your tracking number. You can follow your parcel’s progress directly through Australia Post.

WHAT IF MY ORDER ARRIVES DAMAGED?

If your piece arrives damaged or faulty, please contact our customer service team within 48 hours of delivery so we can assist you promptly.

DO YOU OFFER INTERNATIONAL SHIPPING?

Yes, we ship worldwide. Delivery times and rates vary depending on your region and will be calculated at checkout.

HOW CAN I CONTACT CUSTOMER SERVICE?

You can reach our team via email at oreandsilt@gmail.com. We aim to respond within 1–2 business days with thoughtful, personalised support